NMRE Guide to Behavioral Health Services

As required by contract with MDHHS each Pre-paid inpatient health plan (PIHP) must have a customer services handbook that is provided to Medicaid beneficiaries when they first come to services.  Thereafter, the PIHP's shall offer the most current version of the handbook annually. 

Health Home clients should be given or offered a copy of the handbook and documentation should be included in the client chart. 

Health Home Providers will be given copies of the Guide to Services for distribution.