General Issues New Tickets 5. Build/Revise Report Specifications 6. Peer Review Report Specifications 7. User Review Report Specifications 9. Development 10. Peer Code Review 11. CIO Approval 12. User Acceptance Testing 13. Report Request Completed Report Requests - General Administrative - General Website Customer Service - General Grievance & Appeal HCBS HSW General Admissions Authorizations Billing Change in Level of Care Client Satisfaction Clinical Clinical Application Contracts Data Entry Deactivation of Staff Demographics Discharge Eligibility Invoicing Invoicing - FSR (All) Liquor Tax Reporting OHH Coordination Passwords Payment Provider Support - General RECON Training Referral Reporting Retrospective Review System Setup General Data Correction Data Submissions Duplicate Clients Hardware NCCMH Ticket RECON Technical Services General User Account Maintenance Websites     Low Normal High Critical